Defective ORION BAR

Ticket ID:
2051659cb5347e98c
Priority:
Critical
Topic:
Uncategorized
Status:
Open
First Name:
Jillian
Last Name:
Andrews
Due:
01-08-2024 18:53
Hello, I purchased 4 ORION BARS at a local store and one is defective. When I opened this package and took my 1st hit/drag/puff the vape would not stop making a hissing sound, the vapper wouldn't stop... The only way to get the vape to stop hissing and smoking was to put my finger blocking the inhaler part. I have tried blowing into the mouth piece and it just blows out the bottom. I have been using your brand of vapes, love the flavors and this is the only time I have had this problem. I have read the warranty policy but since I bought 4 at once I didn't try this one within the 7 days. I would like to know if you can help me with this problem, I am not looking for my money back... I would like a replacement on this one bar. I love the flavor and very unhappy that I am having this problem. I am afraid this bar will blow up/ catch fire or hurt myself by using this bar. Please help me, I really don't want to switch to another vape company. This product is the ORION BAR LOST VAPE, GRAPE DELIGHT. Thank you for your time Jillian Andrews

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