No shutting off

Ticket ID:
219965b05851c1fcd
Priority:
Critical
Topic:
Uncategorized
Status:
Open
First Name:
Raymond Burnette
Last Name:
Burnette
Due:
01-23-2024 19:22
Hi I've been using these for several months and for the past 2 months I have used about 16 of the pom pom berry and in that a couple rainbow drops and 11 of the 16 that I had purchased( 7 from different places) when I puff it and done it keeps powering as if it's still being puffed on and doesn't shut off and well burn the wick eventually! I was wondering if there is a solution to fix this issue or will this be corrected in future? I really like your flavors but I'm afraid if this didn't get corrected I'll have to go with a different manufacturer! I pay 15 each and only was able to use 5 if them! I see online this has become a known issue lately if your not aware. Please feel free to contact me for further information you may need

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